Frequently Asked Questions
Everything you need to know about your Roxy gear, shipping, and returns.
How do I determine the right size for my wetsuit or performance gear?
We provide a comprehensive size guide on every product page. Since performance gear should fit snugly to maintain body temperature and prevent chafing, we recommend measuring your bust, waist, and hips accurately. If you are between sizes, we suggest sizing up for comfort.
What is your return policy on fitness and swim apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags and hygienic liners intact. Please note that for hygiene reasons, swimwear and intimate apparel must be tried on over underwear.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your sports gear sooner for an upcoming trip or competition.
Are Roxy products covered by a warranty?
Yes, we stand by the quality of our products. Most of our technical gear, including wetsuits and outerwear, comes with a limited one-year warranty against manufacturing defects in materials and workmanship.
How should I care for my Roxy technical apparel to ensure it lasts?
To preserve the elasticity and technical properties of your gear, we recommend rinsing with fresh water after use in salt water or chlorine. Always air dry in the shade and avoid machine washing or tumble drying unless specified on the care label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for eligible orders.